Not receiving our emails

Please find below instructions to ensure that you are receiving all our emails including confirmation of registration with temporary password and email alerts for our trading signals.

For AOL:

For AOL version 9.0: you can ensure that valued e-mail is delivered to your Inbox by adding the sending address to your "People I Know" list.
Alternatively, you can simply send an e-mail to info@etfnavigator.com

Even if the e-mail you send doesn't get through (for whatever reason), the act of sending it does the job of putting the address into your "People I Know" list--and that's what counts.

If you're using an earlier version of AOL, you'll need to set your Mail Controls instead. Here's how:

• Go to Keyword Mail Controls.
• Select the screen name  
• Click Customize Mail Controls For This Screen Name.

 For AOL version 8.0: Select Allow email from all AOL members, email addresses and domains.

• Click Next until the Save button shows up at the bottom.
• Click Save.

For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the domain of the "From" address (etfnavigator.com).

For Yahoo:
To ensure that our emails are delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox. Here's how:

• Open your Yahoo mailbox.
• Click Mail Options.
• Click Filters.
• Next, click Add Filter.
• In the top row, labeled From header:, make sure contains is selected in the pull-down menu.
• Click in the text box next to that pull-down menu, then enter the address info@etfnavigator.com
• At the bottom, where it says Move the message to, select Inbox from the pull-down menu.
• Click the Add Filter button again.

For Hotmail:
If you're using Hotmail, you can ensure that our emails are delivered to your Inbox by adding the "From" address to your Safe List. Here's how:

• Log on and click the Mail tab to get into your mailbox.
• Click Options (it's over at the top right, next to Help).
• Click Junk e-Mail Protection.
• Select Safe List.
• In the space provided, enter the address info@etfnavigator.com
• Click Add.
• When you see the address you entered in the Safe List box, click OK.

Alternatively, you can add the "From" address to your Contacts list:

• Open the most recent e-mail from the sender you want to whitelist.
• Click the Save Address button. (It's over to the right in the line of options just above the e-mail.)
• Click OK.

For Outlook 2003:
If you're using Outlook 2003 for your e-mail, you can make sure that our emails are delivered to your Inbox by letting Outlook know you consider it safe. There are a few ways you can do this:

• Open any e-mail from ETFNavigator.com, then add the sender (info@etfnavigator.com) or the sender's domain (etfnavigator.com) to your Safe List.

Or...

• Add the address info@etfnavigator.com to Personal Contacts in your Outlook Address Book.

Or...

• Open any e-mail from ETFNavigator.com, then select Mark as Not Junk.

For EarthLink:
If you're using EarthLink, you can make sure that our emails are delivered to your Inbox by adding the sending address to your Address Book. Here's how:

• Click on Address Book (it's over on the left, below your Folders).
• When your Address Book opens, click the Add button.
• On the Add Contact screen, find the Internet Information box.
• Enter the address info@etfnavigator.com into the top Email box.
• Click Save.

For MSN:
If you're using MSN version 9 for your e-mail, you can make sure that our emails are delivered to your Inbox by adding the sending address to your Safe List. Here's how:

• Click on Settings: E-mail | Junk e-mail (it's at the bottom left of the screen, just above Calendar).
• On the E-mail settings screen, click Junk E-Mail Guard.
• Select Safe List.
• In the space provided under "Add people to the safe list", enter the address info@etfnavigator.com
• Click Add.

For older versions of MSN, you add our sending address to your Safe List like this:

• Click on E-mail settings (it's at the bottom left of the screen, just above Calendar).
• On the E-mail settings screen, click Junk Mail.
• Select Safe List.
• Click Add an item to this list.
• When the Add To Safe List box appears, enter the address info@etfnavigator.com
• Click Add.

For Verizon:

• Go to your Verizon Inbox.
• Click Options.
• Select the Block Senders tab (near the top of the screen).
• On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter the address info@etfnavigator.com

For Gmail:
If you're using Google's gmail for e-mail, you can ensure that our emails are delivered to your Inbox by either adding the sending address to your Contacts list or by marking any incorrectly filed e-mail as "Not Spam". Here's how:

• Open the latest issue of the e-mail you want to whitelist.
• Click the More Options link. It's on the title line of the e-mail, over on the right, next to the date. (If you see "Hide Options" instead, then you already have the extra options visible and can just skip this step.)
• When the extra options are visible (just below the subject line), click the Add sender to contacts list link.

Alternatively, you can just send an e-mail to info@etfnavigator.com, and that will add the address to your Contacts list automatically.


 Even if the e-mail you send doesn't get through (for whatever reason), the act of sending it does the job of putting the address into your Contacts list--and that's what counts.

If one of our messages has been filtered into the Spam folder, you can prevent that ever happening again:

• Click on the Spam link to open your Spam folder.
• Click on the wrongly filtered e-mail to open it.
• Click the Not Spam button at the top of the e-mail (right next to "Delete Forever").

For SpamCop:
If you're using SpamCop to filter your incoming e-mail, you can exempt our emails from the filtering process by adding the "From" address to your Whitelist. Here's how:

• Open your browser and go to this page: http://webmail.spamcop.net/
• Log into your SpamCop account.
• Click on the Options icon in the toolbar.
• Under Mail Management (in the middle), click SpamCop Tools.
• Select Manage your personal whitelist.
• Near the bottom, where it reads "Click here to add to your whitelist", click on Click here.
• Enter the address info@etfnavigator.com in the first empty slot.
• Click Submit.

For Spam Assassin:
If you're using Spam Assassin to filter your incoming e-mail, you can exempt our emails from the filtering process by adding the "From" address to the Whitelist in your User Preferences. Here's how:

• Search your hard drive for the spamassassin folder, then open it.
• In that folder should be a file named user_prefs. Open it with a text editor (Notepad, for example). If there is no such file, you can create it. The detailed instructions are at http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html.
• Make a new (blank) line in the file. On that line, enter whitelist_from, followed by the address info@etfnavigator.com
• Save the file and close it.

For Spamkiller:
If you're using McAfee's Spamkiller to filter your incoming e-mail, you can exempt our emails from the filtering process by adding the "From" address to your list of Friends. Here's how:

• On the Spamkiller sidebar, click Friends.
• Click Add.
• Enter the address info@etfnavigator.com
• Click the OK button.

For Mailblocks:
If you're using Mailblocks to filter your incoming e-mail, you can exempt our emails from the filtering process by adding the "From" address to your "Accept Mail From" list of addresses. Here's how:

• In Mailblocks, click the Addresses tab.
• Select New.
• Enter the address info@etfnavigator.com
• In the Receiving Options, select Accept Mail From This Address.
• In the Other Options, make sure Display in People Picker is not selected.
• Click Submit.
• Click OK.

For MailShield:
If you're using MailShield to filter your incoming e-mail, you can exempt our emails from the filtering process by adding the "From" address to your list of Friends. Here's how:

• On the MailShield toolbar, click Friends.
• Click Add.
• Enter the address info@etfnavigator.com
• Click the OK button.

For MailWasher:
If you're using MailWasher to filter your incoming e-mail, you can exempt valued e-mail from the filtering process by adding the address info@etfnavigator.com to your list of Friends. Here's how:

• In MailWasher, select Tools.
• Select Blacklist & Friends.
• On the right-hand side is the "Friends" list. Click the Friends Add button.
• Select Plain email address.
• Enter the address info@etfnavigator.com then click OK
• Click OK again.

For CleanMyMailbox:
If you're using CleanMyMailbox to filter your incoming e-mail, you can exempt our emails from the filtering process by adding our "From" address to your Whitelist. Here's how:

• Click the Whitelist button.
• Add to the list the address info@etfnavigator.com
• Click the Submit List button.

For Oddpost:
If you're using Oddpost to filter your incoming e-mail, you can exempt our emails from the filtering process by marking it as "Not Spam"--but only if it has been incorrectly identified as spam in the first place. Here's what to d

• Find any e-mail from Investment U that's in your Probably Spam folder.
• Click on that e-mail to select it.
• Click the Move to Inbox and Mark as Not Spam button.

For Spam Inspector:
If you're using Spam Inspector to filter your incoming e-mail, you can exempt our emails from the filtering process.  Here's how:

• Open Outlook.
• On the Spam Inspector menu or toolbar, find and select Manage Friends List .
• In the Add a New Friend area, select E-mail .
• Enter the address info@etfnavigator.com
• Click the >> (add) button.
• Click Close

For Spam Interceptor:
If you're using Spam Interceptor to filter your incoming e-mail, you can exempt our emails from the filtering process. by adding the address Info@etfnavigator.com to your list of Trusted senders. Here's how:

• Open Spam Interceptor and select Authentication Lists .
• Click Trusted .
• Enter the address info@etfnavigator.com
• Click Add .

For Spam Sleuth:
If you're using Spam Sleuth to filter your incoming e-mail, you can exempt our emails from the filtering process by adding the address Info@etfnavigator.com to your list of Friends. Here's how:

• Open Spam Sleuth.
• From the File menu, select Configure .
• In the Friends category, make sure Active is selected.
• In the space provided for the list, make a new (blank) line and on it enter the address Info@etfnavigator.com
• Click OK .

For Spam Butcher:
If you're using Spam Butcher to filter your incoming e-mail, you can exempt our emails from the filtering process by adding the address info@etfnavigator.com to your Know Senders list. Here's how:

• Open Spam Butcher and click the Configure button.
• Select the Known Senders tab.
• Under Known Good Senders and Recipients, click Add .
• Enter the address info@etfnavigator.com and click OK .
• Click OK .

For Spameater:
If you're using Spameater to filter your incoming e-mail, you can exempt our emails from the filtering process by adding the address info@etfnavigator.com to your list of Approved Senders. Here's how:

• On the Spameater sidebar, click Filters .
• Select the Approved Senders tab.
• Click Add Filter .
• In the Address space, enter the address Info@etfnavigator.com
• For Address Type, select Full Email Address .
• Click OK .

For SpamNet:
If you're using Cloudmark's SpamNet to filter your incoming e-mail, you can exempt our emails from the filtering process by adding the address info@etfnavigator.com to your Whitelist. Here's how:

• Open your Outlook Inbox.
• On the Cloudmark SpamNet toolbar, click Options .
• Click Advanced.
• Select the Whitelist tab.
• Click the Add button.
• Enter the address Info@etfnavigator.com and click the OK button.
• Click OK again, then Yes, then OK one last time.

For SpamPal:
If you're using SpamPal to filter your incoming e-mail, you can exempt our emails from the filtering process by adding the address info@etfnavigator.com to your Whitelist. Here's how:

• When SpamPal is running, find the SpamPal icon in your Windows system tray and right-click on it.
• Select Add to Whitelist .
• Enter the address info@etfnavigator.com
• Click Add .